Shipping Policy

Last Updated: 18/06/2026

Thank you for shopping with Ascend Hub.

Order Processing

Orders are typically processed within 1–5 business days after payment has been received and verified.

Processing times may vary depending on product availability and supplier fulfillment times.

Shipping Times

Estimated delivery times:

• South Africa: 7–20 business days

• International Orders: 10–30 business days

Please note that these are estimated delivery times and may vary due to courier delays, customs processing, public holidays, weather conditions, or other circumstances beyond our control.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Customers can use the provided tracking number to monitor their shipment.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

Promotional free shipping offers may be available from time to time.

Delayed Deliveries

While we work hard to ensure timely delivery, Ascend Hub cannot guarantee delivery dates and is not responsible for delays caused by courier services, customs, or other third parties.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Ascend Hub is not responsible for orders shipped to incorrectly entered addresses.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of receiving delivery updates.

We will work with the courier and supplier to investigate the issue and find a suitable resolution.

Contact Us

For shipping-related questions, please contact:

Email: ascendhub0@gmail.com

Ascend Hub

Look Better. Live Better.