Refund Policy

Last Updated: [18/06/26]

At Ascend Hub, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return, your item must:

• Be unused and in its original condition

• Be in its original packaging

• Include proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products

• Items damaged due to misuse

• Items showing signs of wear after delivery

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.

Please include:

• Your order number

• Photos of the item

• A description of the issue

We will work to resolve the issue as quickly as possible.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping Costs

Shipping fees are non-refundable unless the item received was damaged, defective, or incorrect.

Customers are responsible for return shipping costs unless otherwise agreed by Ascend Hub.

Contact Us

For any questions regarding returns or refunds, please contact us at:

Email: ascendhub0@gmail.com

Ascend Hub

Look Better. Live Better.